IT Service Management

Core4ce’s Information Technology Service Management (ITSM) solutions enable organizations to optimize IT operations, streamline service delivery, and elevate user experience. Leveraging an ITILv4-aligned framework, platforms such ServiceNow, and deep federal sector expertise, we help clients transform their IT ecosystems into strategic mission enablers while maintaining compliance with stringent regulatory standards. Our proven success supporting defense and healthcare agencies highlights our ability to deliver scalable, secure, and efficient IT services.

Our Services

  • 01
    ITILv4-Aligned Frameworks

    We design and implement ITSM processes grounded in ITILv4 best practices, enabling clients to improve service reliability, standardize operations, and meet certification and compliance standards. Our tailored approaches integrate legacy environments while driving measurable service improvements. 

  • 02
    Enterprise Service Desk Operations

    In support of over 250,000 DoD stakeholders across CONUS and OCONUS locations, we embed service desk personnel directly within mission teams, delivering rapid ticket resolution, stronger end-user engagement, and continuous service improvements. 

  • 03
    Cloud-Enabled ITSM Platforms

    We implement scalable, cloud-based ITSM platforms to enable automated workflows, SLA-driven service fulfillment, real-time dashboards, and transparent service operations across large, distributed organizations. 

  • 04
    Knowledge Management & Issue Resolution

    Through structured knowledge bases and documented playbooks, we accelerate issue resolution and reduce repeat incidents. Our data center operations teams have resolved more than 2,500 customer inquiries in a single year using these reusable knowledge assets for DoD customers. 

  • 05
    Lifecycle Sustainment & Compliance Support

    Core4ce delivers end-to-end lifecycle support, including automated monitoring, preventive maintenance, patch management, and compliance with DISA STIGs and RMF security controls—ensuring secure, sustained IT operations in highly regulated environments. 

Ready
to join
Forces?

Contact our experts at ITSolutions@core4ce.com

 

THE
CORE4CE
DIFFERENCE

Core4ce combines decades of federal ITSM experience with mission-focused agility, supporting enterprise-wide IT operations for defense, health, and intelligence customers. Our work modernizing DHA’s IT delivery—consolidating legacy networks, transitioning to ServiceNow during the global pandemic, and driving enterprise knowledge management—demonstrates our ability to execute complex transformations at scale. With ISO 20000-1, ISO 9001, and ISO 27001 certifications and consistently high CPARS ratings, we deliver measurable impact, operational efficiency, and service excellence.